TECH
UX design: MAC or PC
As a UX Designer most of my work is completed on platforms like InVision or shared with teams through Adobe XD so perhaps the choice between Mac or PC is not as relevant today. Even when it comes to the native Mac app Sketch, one could use the web-based platform. But I’m going to be in the market for a new laptop and am considering going back to a PC, because what designer isn’t tired of all the developers laughing at you? Especially when I can’t argue with the obvious fact that Mac users are reliant on AppleCare. Meanwhile the developer I work with can easily switch out a broken part and have his PC fixed in a day.
Choices
I don’t think there’s a right answer as to which computer is “better,” because ultimately computers are tools. We decide for what purpose we use them and our skillset dictates how well we use them. My choice has to reflect my purpose of use, workstyle, and personal preference. I used to work on PCs all the time, so I wonder if the reasons I chose Mac are still valid. Let’s revisit.
My Heuristics
1. Does the product have a warranty? Is there extra coverage and if so, how much does it cover? For how long?
While I was working in an office with an IT crew, a problem on my PC didn’t mean a complete stop in work. That crew kept ancient machines going long past their time. But when I left information systems and went to design, I was on my own when it came to hardware and software repair. I miss having an IT team to fix problems. I do not want to spend hours trying to fix my computer while also worrying about client deadlines. I simply want the problem fixed. AppleCare is a bit costly, but it covers any failure in the software or hardware. For a PC I’ve heard good things about BestBuy’s Geek Squad, but it isn’t brand specific. It’s kind of like when I call the HVAC repairperson and they have no idea what to do with a make and model from the ’80s. One person cannot be adept at fixing ALL makes, models, and years of devices. There are simply too many to keep up with. With AppleCare I know Macs are the only devices they work with. They know their product and are willing to stand by it for an extra 2 years beyond the one-year warranty. I think that means something.
2. Is the product prone to breakage? Is the corresponding OS and software prone to hacking?
I’ve read claims that Mac is difficult to hack due to its software and even its hardware. But then again there are as many articles disputing those claims. The one argument that seems to hold weight is the fact that there are fewer Macs in the world. Targeting Mac vulnerabilities seems less profitable to hackers.
3. Does the OS have an easy-to-use interface? Does the organization of the system make sense to me?
This is the heuristic that turned me from a PC to Mac in the first place. When I started using a Mac, I saw how really good UX makes processes intuitive. The labels and organization of files makes sense. Using a PC is not as intuitive and the organization seems less human, in other words, code-driven. Of course, I can learn a robotic process, but it’s a cognitive workout. My brain doesn’t need extra stress when working on a new project.
Final Decision
For now, I’m staying with a Mac. Not for status, not for all the other designers, and not simply to stick it the developers. No, I’ll stay with a Mac because it is about context. Context not only within the computer’s system, but also my life. Right now, it fits into my work flow seamlessly even if I have to take an hour off and visit AppleCare.
